FAQs

  • Under New York’s cannabis regulations, a microbusiness license requires vertical integration on a small scale. This means we can only cultivate, process, and sell cannabis products that are grown by our own company, Tap Root Fields Cannabis. We are not permitted to purchase or resell products from other growers or brands. This structure is designed to support small farms and ensure traceability and quality from seed to sale.

  • Living soil is alive! It’s rich with organic matter and billions of microbes. By using biomimicry, replicating the complexity of natural soil, we create a thriving ecosystem within our beds. This method boosts soil health, fosters a symbiotic relationship between plants and growers, and builds a self-sustaining system. With regenerative practices, we minimize outside inputs and maximize biodiversity, ensuring a brighter future for our farm and our planet.

  • Our premium flower should be stored at 68-72°F and protected from light, moisture, and heat. Keep the flower in its original packaging for optimal shelf life.

  • All of our Certificates of Analysis (COAs) are available on our website. If you have any questions about a COA, please feel free to reach out to us at support@taprootfields.com— we're happy to help!

  • We recommend keeping your products in their original packaging, as it is specifically designed for each item and includes a childproof lock to help prevent accidents. Additionally, we suggest storing your products in a secure place to ensure safety.

  • We are a working farm; however, we occasionally allow organizations and businesses to schedule private tours of our facility. If you’re interested, please fill out the form on our “Questions for Our Team” webpage.

    We also host various events throughout the year, including our annual Harvest Party in the fall. To stay updated on future events, sign up for our monthly newsletter and follow us on social media.

  • Your satisfaction is important to us. If you're not happy with your purchase, we want to hear your feedback. We are committed to high-quality products and customer support, and in some cases, a product may require additional guidance for optimal use. If you're experiencing any issues, please reach out to support@taprootfields.com

    Return policies vary by dispensary. Since dispensaries operate independently, only the location where you made your purchase can process a return or refund

  • If you are working for a licensed dispensary, please contact us at support@taprootfields.com, and we will connect you with our sales manager to provide you with our latest menu

  • We will have a dispensary opening in Skaneateles by the end of 2025, where you can purchase our products in addition to other NY dispensaries. Learn more HERE

  • No, due to state and federal regulations, we only sell our products through licensed dispensaries in New York.

  • If you’re interested in joining our team, please reach out through our “Questions for Our Team” webpage.

  • New York State law requires that all cannabis dispensary customers are 21 or older. For that reason, we must verify a valid government-issued photo ID at the door before anyone can enter. This ensures a safe, legal, and responsible environment for everyone who visits Tap Root Station.

  • Yes. We accept debit cards and pay-by-bank transactions through Dutchie, and there will also be an ATM available on-site for your convenience.